Post: IT Systems Engineer
Hours: Full-Time, 37.5 per week
Salary: Up to £27,000 per annum depending on experience
Location: Central Manchester
Assisting in the design, implementation, configuration and management of IT and telecommunication systems across two associated companies: Armstrong Works a welfare to work provider and Access to Music – colleges delivering music and creative media education.
We are looking for an IT Systems Engineer to provide a range of technical support to all the businesses Information Systems including hardware, software, network, communications and web based services in order to meet the needs of all staff members, clients, students, stakeholders and external partners and the Company’s strategic objectives.
You will monitor technical platforms and infrastructure including servers, networks, applications and associated services to identify early warning signs before user stability is affected.
You will provide day-to-day 1st & 2nd line support for both hardware and software covering including, but not limited to, Microsoft and Apple Mac operating systems, Google chromebook, Google Android, Apple iOS, TCP/IP networking and router/wireless configuration, voIP telephony, Google apps administration, and general hardware support (eg PC, Printer, Laptop). Assist with set up and resource deployment, set up, maintenance and control of user accounts, e-mails and logins including network and third party systems, and will work in line with ISO 270001 data security principles.
The successful candidate will have:
It is essential that you have the ability to prioritise and manage heavy workloads and have the skills required to ensure complete delivery of tasks set and the reporting of these actions upon completion.
You will have good all-round IT Support skills and first-class communication skills.
You will have strong trouble shooting skills in order to diagnose and then fix issues as they arise coupled with strong judgement to identify when additional assistance is required.
Your work should be carried out to professional levels of good practice, in line with Company policies and procedures and in accordance with legal requirements.
You must have the ability to maintain a high degree of customer service for all support queries and adhere to all service management principles.
Experience of providing desktop, server and network support & development in a working environment
Experience and understanding of DNS, DHCP, TCP IP,LAN, Switches & routers, Wireless networking, firewalls, ADSL, VOIP and other telecommunications systems including mobile handsets.
Experience with VLE’s (Virtual Learning Environments) would be an advantage.
How to Apply
Download a copy of the Job Description and application form for this role. Complete the application form, ensuring that in the personal statement section you have detailed clear evidence of how your skills, knowledge and experience match the essential/desirable criteria set out in the person specification. Please return completed application forms via email to firstname.lastname@example.org
The deadline for returning applications is Friday 8th January